Privacy, Security & ID Theft Protection

Your Privacy & Security

Here are FCCU, we work hard to protect your personal information and Federal law requires we disclose our efforts. Here's how we collect, share and keep your information private and safe.

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Protecting Your Privacy

FCCU is a member-owned financial institution and we are committed to providing you, our members, with competitive products and services to meet your financial needs and help you reach your goals. We are equally committed to protecting your privacy. Please view our current Privacy Policy.

Website Security

When you visit www.fortcommunity.com, we do collect anonymous statistics to help us measure the performance of the site, such as: the day and date of the visit, the Internet service provider, which browsers visitors use, and how many hits our pages receive. Credit Union uses consumer data, including but not limited to non-personally identifiable information such as cookies, IP addresses, and mobile advertising identifiers, as applicable, to perform matching with third party cookies to provide targeted marketing. We don't collect any personal information about your usage unless you provide it to us via a loan or membership application, to reorder checks, or for other services.

If you have any questions about the security and privacy of our web site, please view our Website Disclosures or contact us at 920-563-7305.

Links to other Sites

Links that are to non- FCCU websites are provided solely as pointers to information on topics that may be useful to users of the FCCU website, and FCCU has no control over the content on such non- FCCU websites. If you choose to link to a website not controlled by FCCU, FCCU makes no warranties, either express or implied, concerning the content of such a site, including the accuracy, completeness, reliability or suitability thereof for any particular purpose, nor does FCCU warrant that such site or content is free from any claims of copyright, trademark or other infringement of the rights of third parties or that such site or content is devoid of viruses or other contamination. FCCU does not guarantee the authenticity of documents on the Internet. Links to non- FCCU sites do not imply any endorsement of or responsibility for the opinions, ideas, products, information or services offered at such sites, or any representation regarding the content at such sites.

Mobile Application

If you use our mobile banking application on your mobile device and opt-in to allow us to use your location data, we may collect and process information about your actual location. We use this opt-in data to provide relevant messaging, even when the app is not open on your screen, to tailor our products and services for you, and to occasionally offer you promotions of interest. You can enable or disable access to this information at any time, through your device settings.

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Fraud + ID Theft Protection

Identity theft and identity fraud are terms used to refer to all types of crime in which someone wrongfully obtains and uses another person's personal data in some way that involves fraud or deception, typically for economic gain.

Keeping your important papers secure, shredding documents with sensitive information before you put them in the trash, and limiting the personal information you carry with you are among some of the ways you can protect your identity. 

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Fraud via Email

Phishing is a scam that targets you via email, where you are encouraged to click links to fraudulent sites, give out your personal information, or send money.

While reviewing a potential phishing email, ask yourself:

  • Do you know the sender of the email? If so, is their email address correct?
  • Did you expect the email?
  • Are there any attachments? Did you expect there to be attachments?
  • Does the email ask for personal information?
  • Does the sender demand anything of you?
  • Are there any misspelled words or incorrect grammar?
  • Is the sender addressing you by name? If so, is your name spelled correctly?

 If you suspect that an email is fraudulent, follow these tips:

  • Do not reply back to the email.
  • Do not call any phone numbers provided within the email.
  • If you want to verify the validity of the email, use contact information from an external source. E.g. If the email is supposedly from FCCU and you want to verify it, Google "FCCU" and find contact information from FCCU's website.
  • If you're at home, delete the email.
  • If you're at work, contact your IT department so that they can use the email as evidence of a fraud attempt.

Fraud via Phone Call

Vishing (also known as voice vishing) is the telephone equivalent of phishing, described as a fraud tactic used to manipulate you into giving out your personal information over the phone.[1]

Fraudsters often pretend to be a trusted company or charity. They also use a sense of urgency to get victims to act quickly without thinking through the situation.

If you suspect that a phone call is fraudulent, follow these steps:

  • Never give out personal information over the phone to an unknown caller. A financial institution would never ask you to verify your account information online.
  • Do not use any contact information given to you during the phone call.
  • Ask the caller if you can call them back on a verified number. If you do this and the caller bullies you or tries to utilize a "sense of urgency," just hang up. 

Fraud via Text

SMiShing is the text message equivalent of phishing, described as a fraud tactic where you are encouraged to click links to fraudulent sites, give out your personal information, or send money.

The warning signs for SMiShing are very similar to those for phishing (fraud via email) and vishing (fraud via phone call). Check out the tabs above for the warning signs for each.

Bottom line: Just delete the text. Better safe than sorry.

Fraudulent Websites

Pharming is the fraudulent practice of directing Internet users to a bogus website that mimics the appearance of a legitimate one in order to obtain personal information.[2]

Follow these tips before entering personal information or login information online:

  • Pay attention to the URL (web address) and ensure that you were not redirected to a fraudulent website.
  • Install a trusted anti-virus on your computer.
  • Do not disable or weaken your computer's firewall.
  • Always allow for computer updates.

Helpful Links

Click on the links below to learn more.

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